This notice is addressed to users of R-SYS front wheels.
For US consumers, the following action plan is subject to review and approval by the US consumer product safety commission, which is currently pending.
Annecy, January 5th 2009.
As part of its ongoing commitment to customer safety and satisfaction, Mavic has announced a voluntary recall of its R-SYS front wheels as a precautionary safety measure.
Mavic has identified that the carbon tubular spokes of the R-SYS front wheel may break during use in certain circumstances and causing the rider to lose control and possibly fall, potentially sustaining injury.
All models of Mavic R-SYS front wheels are concerned (R-SYS, R-SYS test, R-SYS Premium), whether purchased separately or as part of a bicycle. The wheels must no longer be used.
Consumers should immediately return their front wheel to a Mavic dealer; and a new upgraded R-SYS front wheel will be delivered free of charge. This exchange will start from 31st of March 2009. Until this date, and to facilitate the continued use of your bicycle, Mavic will offer a set of Aksium wheel that customers will keep after they have received the replacement R-SYS front wheel.
For any further question, please ask your Mavic Dealer,
or call the following number: 00 800 234 788 75
for USA and Canada: 1-800-664-9228
for Austria: 01 54663 5521
Mavic regrets any inconvenience We appreciate your understanding and, we look forward to providing you a superior upgrade to the one of the finest wheels on the market.
Related Links :
無論你的R-SYS是成車所配還是單獨購買，請立即停止使用前輪的部份，隨時有斷裂的危險。並連絡代理商（台灣目前應該是捷安特代理）處裡更換事宜，運送的費用據官網所說是完全免費的，MAVIC將會寄回經過補強後的全新R-SYS前輪。不過台灣的MAVIC水貨應該也為數不小，不知道捷安特有沒有那麼大的誠意就是了...
才剛發表完R-SYS的使用心得就看到這篇，真的好諷刺阿XD~~~
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